Returns and Exchange

Warranty Returns and Repairs

Damaged Goods Received Returns & Exchange Waranties & Repair

Damaged Goods

From time to time, goods are damaged during shipping. If you have organised your own shipping method for pick up, PCX will take no responsibility for these damages or your choice of courier. This is particularly relevant for customers who order fragile CD or calendar cases that require a lot of care during shipping.

If PCX is sending fragile goods out, the order will usually be double boxed and padded to minimise chance of breakages. PCX also checks out-going stock to ensure no cases are broken prior to leaving the warehouse.

If you receive damged goods that have been shipped by Allied Express or Registered Post shipping methods, you will be able to claim insurance costs to cover your breakages.
Standard Australia Post offers no insurance or replacement of broken goods. If you want the option of replacing potentially broken goods, please request a shipping method which covers breakages.


Returns & Exchange

PCX offers exchanges and returns to customers depending upon the circumstance.

If you have ordered the wrong item, you can return goods to PCX with a copy of the invoice and a note explaining the reason for return. You will be required to cover return freight costs and PCX will only reimburse or exchange goods that are in a saleable/merchantable condition.
This is a generosity of PCX, and not obliged by Law. Merchantable goods by example; If you do not pack your goods sufficiently for return, and they arrive broken, PCX will not refund of exchange the goods. PCX takes no responsibility for protecting goods whilst in your care or during return.
PCX does not refund the shipping costs used to send the original order to you, if you have ordered the wrong goods or require a refund for a similar reason.

If you would like to exchange goods for another product, you will need to place an order or include a note with returned products outlining part numbers and quantities required.

In regards to services, PCX outlines very clear artwork requirements and consumer expectations. If you do not follow these, and approve the artwork waiver, we will not refund your purchase.
For example, it is noted that PCX does not colour-match artworks and as such will not refund under this circumstance.

Approved refunds will either be credited to your account, or refunded by the same method of payment, to you within 5 days of refund approval.

PCX is not obliged to provide refunds when the customer has:

  • changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour
  • found they can buy the same or similar goods elsewhere for a cheaper price
  • examined goods before buying them and should have seen any fault at that time
  • had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty.

NOTE, Conditions apply for all refunds and exchanges and must be undertaken within "a reasonable time frame". Please read terms and conditions prior to finalising orders.

Please refer to the ACCC for more details.

Warranties & Repair

PCX follows Warranties and Repair obligations outlined by the Trade Practices Act 1974. Please read conditions of purchase and then email your questions through to info@pcx.com.au




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